FAQ

unconditional guarantee

If you’re unhappy with a product for any reason, just send it back to us and we will credit you the purchase price or replace the item. But with quality this good you’ll likely never have to use it!
It’s as simple as that.

Repairs & Replacements

To request a repair or a replacement (i.e. if you’ve lost an earring and need a mate to match) please email hi[at]jesspanza.com.

Returns & Exchanges

For all returns and exchanges, please email hi[at]jesspanza.com, or leave us a message at (917) 312-1815 and we will return your call within 48 hours.