For shipping questions, please email hello[at]jesspanza.com
Please note: a phone number is required to ship. If there are any errors in the information that you provide, there may be shipping delays.
Your jewelry is custom made for you. We take every precaution to make sure it arrives safely and on time.
All orders are individually made in our downtown Los Angeles workshop. If you are located nearby you are welcome to stop by and pick up your order.
We process and ship orders Monday thru Friday, 10 am – 6 pm. Please allow 1 to 2 weeks for your shipment to go out.
Orders placed after 1 pm on Friday will process the following Monday. All of our shipping options are insured, and shipping rates vary according to the weight and insured value of items purchased.
UPS 2nd day delivery
2 business days (Monday thru Friday)
UPS 2nd day delivery – Saturday guaranteed
2 days (Must place order by 1 p. m. on Thursday)
UPS next day delivery
1 business day (Monday thru Friday)
Please note that prices do not include international taxes and tariffs. The customer is responsible for paying taxes and tariffs on the declared value of international orders. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping.