Each piece of jewelry is made to order and individually packaged. Necklace lengths are 18 inches unless a custom length is requested. Please allow 3-4 weeks for delivery of your order. Many items will be ready sooner. Please let us know if you need a piece more quickly. Please contact us with any questions you have before placing an order.


Because our jewelry is handmade, we can usually accommodate special orders. Please contact us if you are interested in a metal that is not pictured, a necklace in a custom length, etc. Special orders are not returnable.


Since we make each piece to order, we cannot accept returns for refund. A store credit will be issued for the full amount, minus shipping, once the piece has been inspected and the order canceled. All shipping costs will be at the expense of the customer. A 20% restocking fee may apply. The jewelry must be in new condition and returned in the original packaging.


We ship via UPS and USPS Priority. Please note that UPS does not deliver on weekends or to PO boxes. You will receive an email with your tracking number when your order is ready to ship. Let us know if you need to make special arrangements for your package.


Please note that prices do not include international taxes and tariffs. All International orders are subject to taxes and tariffs above the shipping price. The customer is responsible for paying taxes and tariffs on the declared value of international orders. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the U.S.


We take pride in our craftsmanship and want you to enjoy your jewelry for many years to come. Please contact us for repair if your item was purchased through our website. Because of varying policies, repairs for items purchased through a store must be handled by that store. Some pieces, due to their delicate nature, will not last forever.


Jess Panza jewelry is sold in many locations throughout the US. We love our stores and hope that you will make your purchase locally if there is a store in your area. Any returns, repairs or special orders for items purchased through a local store must be handled by that store.


Please contact us if you are interested in opening a wholesale account. There is a minimum purchase amount for new accounts, payable by credit card at the time of order. There is no minimum for subsequent orders and terms can be established once credit references have been verified. Wholesale orders are not returnable. There is a restocking fee in case of cancellation.